A seller may not insist the consumer receive another form of remedy (such as repair or replacement goods) or insist that the refund be issued as store credit.Ī consumer is generally entitled to receive any refund in the form of their original payment. "If a consumer cancels their contract of sale with the seller, they are entitled to insist on a full refund. I quote 2 paragraphs from the linked document I'm not a legal person but it appears Groupon refund policy in respect of goods may be breaching our rights. Harry you posted "Please be advised that we are providing a reimbursement, and this is in the form of Groupon credit" which has already been called into question so I looked up the ACCC. Your response doesn't give me any confidence in dealing with Groupon nor do you cast any doubt on the reported claims in reviews that Groupon is doing the wrong thing by customers. Harry while I appreciate that you responded, the response was not helpful.īefore your post I had already made reference to Groupon REFUND POLICY ‘Contact Us’ feature not working? or never has. Basic runaround searching within (logged in) website. Third, and most importantly, I am unable to contact Groupon Australia with my concerns. This should be consider especially since I purchased the items from a supposedly Australian site. Second, the shipping details are in Chinese. The 2nd product, which I am not impressed with, whatsoever, took 9 days to be ‘acknowledged’ and is shipping from somewhere in China. This product is shipping from and within Australia. Within reason, the first order took approximately 2 days to be ‘acknowledged’ and shipping details forwarded on to me. I purchased 2 items during this pandemic and assumed items purchased would be coming from Australia. It would have rather contacted Groupon Australia to resolve this issue, but as the site just gives you the runaround (literally) and makes it very difficult to contact them.
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